Billing Specialist

Who we are

We’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Redis is the world’s fastest in-memory database. It provides cloud and on-prem solutions for caching. We are looking for a Billing Specialist to join our India finance team and ensure seamless and accurate billing operations.

As a Billing Specialist, you will play a key role in managing end-to-end billing operations, ensuring timely and accurate customer invoicing, handling our customer third-party portal uploads, and addressing billing queries from internal and external stakeholders.

Key Responsibilities

Execute scheduled billing cycles, ensuring accuracy of our invoices and compliance with contract terms.
Manage third-party portal uploads for customer invoicing and reconciliation.
Create customer invoices and e-billing processes, ensuring invoices are processed and delivered as per customer requirements.
Handle billing-related queries from internal teams (sales, finance, customer support) and external stakeholders.
Identify and resolve billing discrepancies and ensure proper documentation.
Collaborate with internal teams to ensure smooth billing operations and support system enhancements. In particular, this role will work closely with the collections team to track overdue payments and escalate issues as needed.
Assist in the development and implementation of billing policies and procedures to enhance operational efficiency.
Ensure compliance with company policies, tax regulations, and accounting standards.
Maintain accurate records and assist with audits and month-end close activities.

Qualifications & Requirements :

7-8 years of experience in billing, preferably in a SaaS or subscription-based company.
Bachelor’s / Master’s degree in Finance, Accounting or Business.
Strong understanding of billing systems, third-party portals, and e-billing platforms.
Proficiency in ERP and accounting software (e.g., NetSuite, SAP, Oracle, or similar).
Excellent problem-solving skills with a keen eye for detail and accuracy.
Strong communication skills both written and verbal to interact with customers and internal teams.
Ability to work independently and manage multiple tasks in a fast-paced environment.

Preferred Skills

Experience with software subscription and consumption billing models and revenue recognition principles.
Familiarity with Excel (pivot tables, VLOOKUP, etc.) and data analysis.

If you are a detail-oriented billing professional looking to take the next step in your career, we would love to hear from you!

#LI-Remote #LI-LA1 #LI-DNI

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.