{
  "schema_version": 2,
  "id": "develop/reference/errors/common/wrongpass",
  "title": "WRONGPASS error",
  "url": "https://redis.io/docs/latest/develop/reference/errors/common/wrongpass/",
  "summary": "The username or password is wrong, or the user is disabled.",
  "tags": [
    "docs",
    "develop",
    "stack",
    "oss",
    "rs",
    "rc",
    "oss",
    "kubernetes",
    "clients"
  ],
  "last_updated": "2026-11-02T15:10:28+01:00",
  "page_type": "content",
  "content_hash": "6660a17adfbf192ada608d0fa275044047a02eb7cceca80af6134f6609f1e3d3",
  "sections": [
    {
      "id": "overview",
      "title": "Overview",
      "role": "overview",
      "text": "Redis returns this error from [`AUTH`](https://redis.io/docs/latest/commands/auth) or [`HELLO`](https://redis.io/docs/latest/commands/hello) when it can't authenticate you. For security, the message is the same in each of these cases:\n\n- The password is wrong.\n- The user doesn't exist.\n- The user exists, but it's disabled.\n\n[code example]\n\nIn redis-py, this error is `AuthenticationError: invalid username-password pair or user is disabled.`"
    },
    {
      "id": "how-to-fix-it",
      "title": "How to fix it",
      "role": "content",
      "text": "- **Check the credentials that your app uses.** Look for a password from a different environment, a space or newline at the end of the password, or a missing username. Without a username, `AUTH` checks the password of the `default` user.\n- **Check that the user exists and is enabled.** An administrator can list the users with [`ACL USERS`](https://redis.io/docs/latest/commands/acl-users), and see a user's settings with [`ACL GETUSER`](https://redis.io/docs/latest/commands/acl-getuser). A disabled user has the `off` flag. To enable it, run `ACL SETUSER <username> on`.\n\nYou get a different error when you send a password to a server that doesn't have one:\n\n[code example]\n\nIn that case, either remove the password from your app's configuration, or set a password on the server. See [access control lists (ACLs)](https://redis.io/docs/latest/operate/oss_and_stack/management/security/acl)."
    }
  ],
  "examples": [
    {
      "id": "overview-ex0",
      "language": "plaintext",
      "code": "WRONGPASS invalid username-password pair or user is disabled.",
      "section_id": "overview"
    },
    {
      "id": "how-to-fix-it-ex0",
      "language": "plaintext",
      "code": "ERR AUTH <password> called without any password configured for the default user. Are you sure your configuration is correct?",
      "section_id": "how-to-fix-it"
    }
  ]
}