# Troubleshooting Redis Software

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  "title": "Troubleshooting Redis Software",
  "description": "Resources for troubleshooting Redis Software",
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  "tableOfContents": {"sections":[{"id":"general-troubleshooting","title":"General troubleshooting"},{"id":"troubleshooting-by-topic","title":"Troubleshooting by topic"},{"id":"knowledge-base","title":"Knowledge base"},{"id":"contact-support","title":"Contact support"}]}

,
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```
## General troubleshooting

For general troubleshooting, see:

- [Create a support package](https://redis.io/docs/latest/operate/rs/installing-upgrading/creating-support-package) to gather information about the cluster, nodes, and databases to help debug issues

- [Logging](https://redis.io/docs/latest/operate/rs/clusters/logging)

- [`rladmin status`](https://redis.io/docs/latest/operate/rs/references/cli-utilities/rladmin/status) command, which displays the current status of nodes, databases, database endpoints, and shards on the cluster

- [`rlcheck`](https://redis.io/docs/latest/operate/rs/references/cli-utilities/rlcheck)  utility, which runs various tests to check node health and reports any discovered issues

- [Troubleshooting pocket guide](https://redis.io/docs/latest/operate/rs/databases/connect/troubleshooting-guide)

## Troubleshooting by topic

For troubleshooting specific issues, see:

- [Database connectivity troubleshooting](https://redis.io/docs/latest/operate/rs/databases/connect/troubleshooting-guide#troubleshoot-connectivity)

- [Latency troubleshooting](https://redis.io/docs/latest/operate/rs/databases/connect/troubleshooting-guide#troubleshoot-latency)

- [Replica Of repeatedly fails](https://redis.io/docs/latest/operate/rs/databases/import-export/replica-of/replicaof-repeatedly-fails)

- CRDT [INFO](https://redis.io/docs/latest/operate/rs/databases/active-active/develop/develop-for-aa#info) for troubleshooting Active-Active databases

## Knowledge base

The [Redis Software knowledge base](https://support.redislabs.com/hc/en-us/categories/26174244088594-Redis-Software) provides additional guides and troubleshooting resources.

- [Uploading Support Packages & Cluster Health Analysis](https://support.redislabs.com/hc/en-us/articles/26502436628370-Uploading-Support-Packages-Cluster-Health-Analysis)

- [Tools for Identifying Failures in Clusters](https://support.redislabs.com/hc/en-us/articles/26759137301394-Tools-for-Identifying-Failures-in-Clusters)

- [Troubleshooting TLS Failures](https://support.redislabs.com/hc/en-us/articles/26867190871314-Troubleshooting-TLS-Failures)

- [Troubleshooting TLS Connection Failures Caused by Certificate Expiration](https://support.redislabs.com/hc/en-us/articles/27021922067090-Troubleshooting-TLS-Connection-Failures-Caused-by-Certificate-Expiration)

- [Diagnosing and Resolving Endpoint Flapping in Redis Software](https://support.redislabs.com/hc/en-us/articles/27001052658706-Diagnosing-and-Resolving-Endpoint-Flapping-in-Redis-Software)

- See [Troubleshooting Redis Software](https://support.redislabs.com/hc/en-us/sections/26758971861778-Troubleshooting-Redis-Software) for more troubleshooting guides.


## Contact support

If initial troubleshooting doesn't resolve the issue, you can [contact support](https://redis.io/support/) for additional help.