{
  "id": "troubleshooting",
  "title": "Troubleshooting Redis Software",
  "url": "https://redis.io/docs/latest/operate/rs/8.0/troubleshooting/",
  "summary": "Resources for troubleshooting Redis Software",
  "content": "\n## General troubleshooting\n\nFor general troubleshooting, see:\n\n- [Create a support package](https://redis.io/docs/latest/operate/rs/installing-upgrading/creating-support-package) to gather information about the cluster, nodes, and databases to help debug issues\n\n- [Logging](https://redis.io/docs/latest/operate/rs/clusters/logging)\n\n- [`rladmin status`](https://redis.io/docs/latest/operate/rs/references/cli-utilities/rladmin/status) command, which displays the current status of nodes, databases, database endpoints, and shards on the cluster\n\n- [`rlcheck`](https://redis.io/docs/latest/operate/rs/references/cli-utilities/rlcheck)  utility, which runs various tests to check node health and reports any discovered issues\n\n- [Troubleshooting pocket guide](https://redis.io/docs/latest/operate/rs/databases/connect/troubleshooting-guide)\n\n## Troubleshooting by topic\n\nFor troubleshooting specific issues, see:\n\n- [Database connectivity troubleshooting](https://redis.io/docs/latest/operate/rs/databases/connect/troubleshooting-guide#troubleshoot-connectivity)\n\n- [Latency troubleshooting](https://redis.io/docs/latest/operate/rs/databases/connect/troubleshooting-guide#troubleshoot-latency)\n\n- [Replica Of repeatedly fails](https://redis.io/docs/latest/operate/rs/databases/import-export/replica-of/replicaof-repeatedly-fails)\n\n- CRDT [INFO](https://redis.io/docs/latest/operate/rs/databases/active-active/develop/develop-for-aa#info) for troubleshooting Active-Active databases\n\n## Knowledge base\n\nThe [Redis Software knowledge base](https://support.redislabs.com/hc/en-us/categories/26174244088594-Redis-Software) provides additional guides and troubleshooting resources.\n\n- [Uploading Support Packages \u0026 Cluster Health Analysis](https://support.redislabs.com/hc/en-us/articles/26502436628370-Uploading-Support-Packages-Cluster-Health-Analysis)\n\n- [Tools for Identifying Failures in Clusters](https://support.redislabs.com/hc/en-us/articles/26759137301394-Tools-for-Identifying-Failures-in-Clusters)\n\n- [Troubleshooting TLS Failures](https://support.redislabs.com/hc/en-us/articles/26867190871314-Troubleshooting-TLS-Failures)\n\n- [Troubleshooting TLS Connection Failures Caused by Certificate Expiration](https://support.redislabs.com/hc/en-us/articles/27021922067090-Troubleshooting-TLS-Connection-Failures-Caused-by-Certificate-Expiration)\n\n- [Diagnosing and Resolving Endpoint Flapping in Redis Software](https://support.redislabs.com/hc/en-us/articles/27001052658706-Diagnosing-and-Resolving-Endpoint-Flapping-in-Redis-Software)\n\n- See [Troubleshooting Redis Software](https://support.redislabs.com/hc/en-us/sections/26758971861778-Troubleshooting-Redis-Software) for more troubleshooting guides.\n\n\n## Contact support\n\nIf initial troubleshooting doesn't resolve the issue, you can [contact support](https://redis.io/support/) for additional help.\n",
  "tags": ["docs","operate","rs"],
  "last_updated": "2026-07-23T15:55:14+01:00"
}