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The Redis Support You Need 

You can be confident in building mission-critical workloads on Redis Cloud or Redis Software with access to enterprise-grade support from the creators of Redis. With every plan, you have access to the experts and tools to help you resolve issues fast, mitigate risks, and optimize for performance and cost efficiency.

Redis Support Plans

Our expert team is always ready to work with you to diagnose and resolve  your issues. Every Redis customer has access to standard support. For companies that need 24×7 coverage, enhanced response SLAs, technical support for Redis development tools and data connectors or a Technical Account Manager, we have a plan for you.

Software Releases
Support Portal
Phone Support24×724×7
Root-Cause Analysis
Expert Redis Technical SupportBusiness hours coverageBusiness hours coverage24×724×7
Support for Self-Managed (On-prem/Software)Full supportFull support
Initial Response TimesCritical (P1): 8 business hours
Moderate (P2): 8 business hours
Minimal (P3): 8 business hours
General (P4): 2 business days
Critical (P1): 1 hour
Moderate (P2): 4 hours
Minimal (P3): 8 business hours
General (P4): 2 business days
Critical (P1): 30 minutes
Moderate (P2): 2 hours
Minimal (P3): 8 business hours
General (P4): 2 business days
Technical Account ManagerIncluded (1 location)
Ticket Escalation
Redis Insight Support
Redis Client Support
Redis Observability
Redis Developer Suite
Redis Data Connectors
PriceGreater of $19/month OR 3.5% of ACVGreater of $750/month OR 10% of first $100,000 + 5% of the next $100,000 + 3.5% for everything over $200,000Contact Us
*Must be a Redis Cloud customer


For support right now, you can view your status, get documentation, or open a support ticket below.

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Expert Support From The Creators of Redis


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Support hotline

24/7 toll-free support hotline for enterprise customers. Check your Redis console or login to our support portal.

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