Senior Customer Success Manager

Who we are
We’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why would you love this job?

We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do:

You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor
Lead the onboarding to help clients’ start using Redis technological platform and drive adoption
Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives
Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy
Identify and mitigate churn risk proactively

What will you need to have?

3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
Experience with Enterprise customers, and/or dynamic and technological accounts
Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
Strong presentation, verbal and written communication, organization, multitasking, and time management skills
Proven multitasking and prioritization skills
A Bachelor degree from a University is a must

Extra great if you have:

Experience with NoSQL databases or distributed caches

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

Competitive salaries and equity grants
Flexible vacation time to promote a healthy work-life balance
Health insurance, paid paternity leave, and pension plan
Flexible working options
Yearly health and wellness budget for a healthy mind and body
Frequent team celebrations and recreation events
Lunch stipends
Home internet reimbursement
Learning and development opportunities
Ability to influence a high-performance company on its way to IPO

#LI-Remote #LI-HG1. #LI-DNI

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.