Community Manager, Clients and ecosystems

Who we are
We’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Developers primarily interact with Redis databases through client libraries and integrations. These libraries are widely used across commercial and open source projects. We are looking for an experienced Community Manager that has a solid software development background. A key responsibility of this role is to support the clients and ecosystems group to build strong, lasting connections with their developer communities by actively driving engagement.

Why would you love this job?

Are you passionate about amplifying the voice of developers, ensuring their needs are heard, and fostering meaningful connections between them and the teams building the tools they love? Do you thrive on creating spaces where developers feel supported, empowered, and engaged? If so, this role is for you.

What you’ll do:

Answer community questions on Github, StackOverflow, Discord and other forums
Triage Github issues and pull requests of open-source projects
Collaborate closely with the clients and ecosystems engineers to help developers to utilize Redis client libraries and ecosystem integrations
Foster interactions between our engineering teams and the community, driving collaboration and knowledge sharing
Track key performance metrics and drive continuous improvement
Ensure that SLA targets for response times are consistently met
Identify key events and submit proposals to ‘call for papers’ opportunities on behalf of engineers from the clients and ecosystems group
Organize local events and meetups within the developer ecosystems

What will you need to have?

Strong interpersonal and communication skills to interact with developers worldwide
Solid understanding of software development paradigms
Ability to read and understand source code of several programming languages
Familiarity with open-source development workflows and platforms
At least 3 years of experience contributing to developer communities
Organizational skills for planning events and managing multiple platforms
Fluency in English, both written and spoken

Extra great if you have

Experience with database systems, e.g., Redis
A good understanding of common development frameworks, e.g., Spring, React, or Flask
A history of public speaking, content creation, or technical education

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

Competitive compensation package formed by salary and equity grants
25 days of flexible vacation time
Home internet & phone monthly allowance
One-time home-office setup allowance
Lunch and snacks in the office

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As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.