Technical Account Manager

Who we are
We’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why would you love this job?

We are looking for an experienced Technical Account Manager to join our International Customer Success team. This position will be remote. In this role you will be the technical liaison for top-tier clients, serving as the subject matter expert on all things technical regarding the Redis platform. The successful candidate will be a technically savvy multi-tasker with a “can do” attitude, a love for challenges, and a sales-oriented mindset. Above all, a focus on world-class client service is key by providing a premium customer experience to some of our largest customers.

The main focus of this role is to manage customer retention, eliminate or reduce any possible churn risk, and ensure our customers stay with us over the long term. A second additional goal is to help customers learn how to better use Redis to grow their business. If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do:

Execute onboardings for new customers to minimize time to value.
Relentlessly monitor and manage customer health, and identify and mitigate renewal risks.
Deliver QBR’s with Stakeholders.
During the renewal stage, assist the Sales team to ensure the process runs smoothly.
Look for new expansion opportunities to help customers continue to grow their business using Redis.

What will you need to have?

3+ years post-sales or pre-sales experience; roles that are a good match include Customer Success, Solution Architect, Customer Support
Some experience with account management or customer success in a SaaS environment.
Experience with Linux
Experience with public cloud platforms (AWS, GCP, Azure)
Experience growing large enterprise accounts
Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
Demonstrated track record of owning customer relationships, including implementation, renewal, and upsell
Fluent in English

Extra great if you have:

Experience with Redis or any other NoSQL database
Experience with software development (Java, .NET, Python)
Some experience with DBaaS (relational or non-relational)
Experience supporting a solution built for DevOps or Developers

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

Competitive salaries and equity grants
Flexible vacation time to promote a healthy work-life balance
Health insurance, paid paternity leave, and pension plan
Flexible working options
Team celebrations and recreation events
Learning and development opportunities
Ability to influence a high-performance company on its way to IPO

#LI-Remote #LI-WK1 #LI-DNI

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.