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The Redis Support You Need 

You can be confident in building mission-critical workloads on Redis Cloud or Redis Software with access to enterprise-grade support from the creators of Redis. With every plan, you have access to the experts and tools to help you resolve issues fast, mitigate risks, and optimize for performance and cost efficiency.

Redis Support Plans

Our expert team is dedicated to partnering with you to diagnose and resolve issues, address your questions, and deliver the highest level of Redis support available on the market.

Plan LevelBasicDeveloperBusinessEnterprise
Plan DescriptionRedis Support coverage for monthly on-demand Redis Cloud customers.Redis Support coverage for Annual Redis Cloud customers for use with applications NOT in production yet.Redis Support coverage for annual Redis Cloud or Software customers.Redis Support coverage for annual Redis Cloud or Software customers.
New Software Releases
Support Portal Access
Phone Support
Root-Cause Analysis
Technical Support AvailabilityBusiness hoursBusiness hours24×724×7
Technical Account ManagerIncluded (1 location)
Ticket Escalation Access
Technical Account Manager (TAM)
TAM Coverage1 Location
8×5 Working hours
SLA Goals
P1 Response8 business hours1 Hour30 minutes
P2 Response8 business hours4 Hours2 hours
P3 Response8 business hours8 business hours8 business hours
P4 Response2 business days2 business days2 business days
Solution Support
Solution Support
Redis Client Support
Redis Data Integration (RDI)
Redis Observability (Grafana, Kafka)
Redis Developer Suite
Redis Data Connectors
Redis Product Availability
Redis Cloud✅- Monthly On-Demand✅- Annual Contract✅- Annual Contract✅- Annual Contract
Redis Self-Managed (Software)🚫🚫
Production Applications🚫
Commitment LevelUp to $100k Annual CommitmentOver 100k Annual Commitment

Resources

For support right now, you can view your status, get documentation, or open a support ticket below.

Cloud service status

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Support Datasheet

Expert Support From The Creators of Redis

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Get technical help

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Support hotline

24/7 toll-free support hotline for enterprise customers. Check your Redis console or login to our support portal.

Software Support policy

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Cloud Support policy

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