[Ashby] Customer Org (Customer Success) (EMEA, APAC, US & CANADA)

India

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Key Responsibilities

Leadership & Team Management

Lead, mentor, and develop a team of Renewals Specialists to achieve retention and revenue targets

Set clear performance goals, KPIs, and career development plans
Foster a high-performance, collaborative, and accountable team culture

Renewal Management

Lead the renewal process for assigned accounts to improve renewal rates.
Engage with customers 180 days before renewal deadlines to secure timely renewals & multi-year contracts.
Prepare accurate renewal quotes and contracts in line with company policies.
Ability to independently run a full renewals process with efficiency and urgency

Customer Engagement

Build strong relationships with customers to understand their needs and challenges.
Present renewal information independently and confidently
Clearly communicate complex renewal contracts

Negotiation and Objection Handling

Address customer objections related to renewals.
Negotiate contract terms and pricing for mutually beneficial agreement.
Creativity with deal structure.

Data Analysis

Use reporting tools to track renewal performance, maintain accurate & timely forecast, and identify at-risk accounts.
Report regularly to senior leadership on renewal status and key metrics.

Cross-functional Collaboration

Develop strong cross-functional relationships with sales, customer success, and other internal teams for a cohesive renewal approach.
Strong collaboration around problem solving
Demonstrates patience and assertiveness on their expertise
Serve as a trusted advisor, providing guidance and insights for complex renewals

Qualifications

2+ years of Team Leadership experience
5+ years of quota-carrying experience in renewals, with a proven track record of achieving targets.
Strong verbal and written communication skills, with the ability to present to diverse audiences.
Excellent problem-solving, organizational, and negotiation skills.
Team-focused with the ability to thrive in a fast-paced, dynamic environment.
Relationship-building skills with internal and external stakeholders.
Highly driven and competitive with a strong desire for success.
Experience in database, cloud, or infrastructure technology is a plus

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.