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SUPPORT

Our experts are standing by

Our global professional services team is here to help you build faster apps fast. We’ll work closely with your team, offering training and implementation help for our full product suite.

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Full support from start to finish

Our support services are delivered by our consulting engineers using proven architectures, reference solutions, and industry best practices to keep projects on track and build apps that meet business objectives. 

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Deployment automation

Automate cluster creation, configuration, upgrades, and database provisioning across deployment tiers.

Use case
expansion

Learn the best options for your needs with our bootcamps and developer training service packages.

Installation, training, & getting production ready

Hit cluster deployment milestones faster with our Jumpstart and Administration training service packages.

Enterprise data & system services integration

Integrate with your existing enterprise data platforms and management services for faster data access and propagation across your organization.

Our professional services customers

A closer look at
our service packages

  • Service Packages
  • Education
  • Operations
  • Development
  • Migration
  • Subscription
  • Assessment

Education

Redis operator training

A two-day, virtual or on-site training ideal for database administrators and operations teams.

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Education

Redis developer training

A two-day, virtual or on-site training designed for application developers and architects.

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Operations

Redis Software jumpstart

A three-day service package designed to guide installation and configuration and speed up production deployment.

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Operations

Redis Cloud jumpstart

A two-day service package of workshops on database creation, network service configuration, monitoring, and automation.

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Operations

Redis Software upgrade

This five-day service package offers a comprehensive approach to upgrading clusters and databases to a new major release.

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Operations

Redis Software on-premises deployment automation

This three-day service package helps organizations automate installations, upgrades, replication, and database provisioning using Ansible.

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Operations

Redis Software in cloud deployment automation

This five-day service package helps organizations automate the creation and configuration of their cloud infrastructure for a self-managed Redis Software deployment using Terraform and Ansible.

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Operations

Redis Software database provisioning

This five-day service package helps organizations automate provisioning Redis Software databases via CI/CD pipelines.

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Operations

Redis Software advanced monitoring and alerts

A four-day session to measure and observe multiple clusters and databases using drill-down dashboards and continuous alerting.

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Operations

Professional services premium consulting support

An 8-hour package of assistance during non-standard business hours for pre-planned, important production events such as new cluster activation and data migration.

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Development

Redis developer bootcamp

This multi-day service training guides application developers through a discovery process, provides workshop sessions on data structures and capabilities.

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Migration

Redis Data Integration and Migration 

This multi-day service package guides application developers through a data modeling design process and assists your operations team using automated Redis Data Integration and RIOT migration tools.

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SUBSCRIPTION

Redis Software annual service plan

On-demand, pre-recorded administration and developer training, 40 hours of consulting services per month for ops and application development from our experts, and quarterly health check assessments.

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Subscription

Redis resident engineer

40 consulting hours per week from our experts to fill skill gaps and extend your team’s capacity.  Available in 6- and 12-month durations with remote delivery and optional onsite support.

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SUBSCRIPTION

Professional services credits

The Services Credit program allows you to proactively plan for your service needs by acquiring credits in advance – offering you flexibility on when you redeem them and what Redis services you utilize during your subscription period.

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ASSESSMENT

Redis Software health
check assessment 

Five-day sessions in which our consultants assess production Redis Software clusters and deliver detailed reports on cluster and database configurations, performance tuning, and best practices.

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