CheQ

Case studies

10M+ transactions

processed within 18 months

Near zero downtime

for over 1.5 years using Redis

<100ms response time

for APIs across 50+ microservices

Scaling with speed and precision

Growth brought immense opportunity, but it also presented a technical conundrum. How could CheQ ensure a frictionless experience while supporting millions of users and handling a burgeoning transaction volume? For a platform aiming to redefine credit management, the stakes were high: sub-millisecond response times, rock-solid stability, and uninterrupted service were non-negotiable. CheQ needed a technology partner that could deliver today while scaling for tomorrow’s innovations, including AI-driven insights and hyper-personalized user experiences.

Enter Redis.

Solutions

Lightning fast caching

CheQ integrated Redis with a cache-aside pattern to achieve sub-millisecond response times across its 50+ microservices. This approach ensured data was readily available, enabling rapid API responses that powered smooth page loads and seamless interactions. Users could now pay bills, check credit scores, or explore offers without a moment’s delay. These optimizations not only elevated user satisfaction but also drove higher conversion rates.

Effortless session management

Redis also became the cornerstone of CheQ’s session storage. By securely managing authentication and maintaining session continuity, Redis ensured users stayed logged in and could navigate the platform without interruptions—a vital capability given CheQ’s substantial transaction volume.

“

From day one, we were confident that Redis was built for scale, which was one of the core reasons for our choice. As we grew from zero to 10 million transactions and beyond, Redis has been an invaluable partner, consistently delivering increased throughput and reduced latency at every stage. At all times, Redis has upheld its reputation for reliability. We pride ourselves on being one of the platforms that helps users detect and manage their credit card bills swiftly. Therefore, speed is crucial for us, and Redis complements our tech stack perfectly.

Vaibhav Magon

Senior Director & Head, Engineering & AI, CheQ

Proactive downtime detection

To maintain its zero-downtime record, CheQ built its Optimus module powered by Redis. This system monitors partner payment gateways in real time, proactively selecting the most reliable options. By mitigating transaction disruptions, Optimus improved transaction success rates and enhanced user trust.

Conclusion

By leveraging Redis, CheQ has solidified its position as a leader in the credit management industry. With sub-millisecond latency, zero-downtime performance, and support for more than 50 microservices, Redis empowers CheQ to provide an unmatched user experience. This seamless integration has significantly improved payment processing and improved CheQ’s ability to detect and resolve credit card charges efficiently, delivering outstanding value to its customers.

overview

In 2022, CheQ was founded with a bold mission: to revolutionize how people understand, manage, and leverage credit. Within just 18 months, this innovative platform had grown to serve over 2.5 million users, processing nearly 10 million transactions across services like credit card bill payments, utilities, education, and personal lending. As CheQ expanded, it became more than a tool—it evolved into a trusted partner in financial wellness, delivering seamless and personalized experiences to its rapidly growing user base.