Become a Redis expert.
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You can be confident in building mission-critical workloads on Redis Cloud or Redis Software with access to enterprise-grade support from the creators of Redis. With every plan, you have access to the experts and tools to help you resolve issues fast, mitigate risks, and optimize for performance and cost efficiency.
Our expert team is always ready to work with you to diagnose and resolve your issues. For companies that need 24×7 coverage, enhanced response SLAs, technical support for Redis development tools and data connectors or a Technical Account Manager, we have a plan for you.
| Basic* | Developer | Business | Enterprise | |
|---|---|---|---|---|
| Software Releases | ✅ | ✅ | ✅ | ✅ |
| Support Portal | ✅ | ✅ | ✅ | ✅ |
| Phone Support | 24×7 | 24×7 | ||
| Root-Cause Analysis | ✅ | |||
| Expert Redis Technical Support | Business hours coverage | Business hours coverage | 24×7 | 24×7 |
| Support for Self-Managed (On-prem/Software) | Full support | Full support | ||
| Initial Response Times | Critical (P1): 8 business hours Moderate (P2): 8 business hours Minimal (P3): 8 business hours General (P4): 2 business days | Critical (P1): 1 hour Moderate (P2): 4 hours Minimal (P3): 8 business hours General (P4): 2 business days | Critical (P1): 30 minutes Moderate (P2): 2 hours Minimal (P3): 8 business hours General (P4): 2 business days | |
| Technical Account Manager | Included (1 location) | |||
| Ticket Escalation | ✅ | ✅ | ||
| Redis Insight Support | ✅ | ✅ | ✅ | |
| Redis Client Support | ✅ | ✅ | ✅ | |
| Redis Data Integration (RDI) | ✅ | ✅ | ✅ | |
| Redis Observability | ✅ | |||
| Redis Developer Suite | ✅ | |||
| Redis Data Connectors | ✅ | |||
| Price | Greater of $19/month OR 3.5% of ACV | Greater of $750/month OR 10% of $100,000 | Contact Us |
For support right now, you can view your status, get documentation, or open a support ticket below.
24/7 toll-free support hotline for enterprise customers. Check your Redis console or login to our support portal.
