Billing & payments

Describes how to view billing transactions and manage payment methods for Redis Cloud subscriptions.

The Billing & Payments screen:

• Shows recent transactions for your account
• Helps you manage your payment methods
• Applies coupon credits to your account

The following tabs are available:

• The Billing History tab displays recent charges and payments. Each transaction includes the following details:

  Detail	Description
  Date	Date the transaction was recorded
  Description	Description of the transaction
  Reference	Reference number
  Amount	Transaction amount

  Billing details may vary between regions.

  You can download invoices on this tab.

  A Pay Now button appears in selected regions.

  

  Select this button to pay your invoice.

• The Payment Methods tab lists your current payment methods. You can add a new payment method, associate different payment methods with specific subscriptions, and remove payment methods.

  

  Select Add Credit Card to enter new credit card details.

• The Credits tab shows coupon credits that have been applied to your account, if any.

  

  Detail	Description
  Code	Coupon code
  Coupon Amount	Amount credited to your account
  Current Balance	Amount left
  Date added	Date applied to your account
  Expiration Date	Date the amount expires

  You can apply a coupon on this tab.

Download invoice

To download an invoice:

1. In the Redis Cloud console, select Billing & Payments.

2. From the Billing History tab, locate and select the invoice.

3. Select the Download invoice icon displayed to the right of the invoice amount.

   

The invoice is downloaded as an Acrobat PDF file. Use your browser's download features to manage the file.

Add payment method

To add a new payment method:

1. In the Redis Cloud console, select Billing & Payments > Payment Methods.

2. Select Add credit card and add the credit card details.

   

3. If you need to change the account billing address for this card, activate the Change Address slider and enter the new billing address.

   
   Note:

   Changing the billing address for your account will remove any payment methods associated with the old billing address.

4. Select the Add Credit Card button to save your changes.

   

Edit billing address

To edit the Redis Cloud account billing address:

1. In the Redis Cloud console, select Billing & Payments > Payment Methods.

2. Select Credit card options > Edit billing address.

   

3. Enter the new billing address. You must re-enter your payment method details to confirm your address change.

   

   Select the checkbox to confirm that your previous payment methods will be removed.

   

   Select Continue to save your new address.

   Note:

   Changing the billing address for your account will remove any payment methods associated with the old billing address. See Add payment method to learn how to add a payment method back to your account.

Edit mailing address

To edit the mailing address associated with a payment method:

1. In the Redis Cloud console, select Billing & Payments and then select the Payment Methods tab.

2. Select Credit card options > Edit mailing address.

   

3. If the mailing address is different from the billing address, deactivate the Use billing address slider and enter the new mailing address.

   

Apply coupon

Coupons apply credits to your Redis Cloud account. To redeem a coupon:

1. In the Redis Cloud console, select Billing & Payments and then select the Credits tab.

2. Enter the coupon code and then select the Apply button.

   

   The value of the coupon is applied to your account when accepted.

For help, contact Support.

Download cost report

Select the Cost report button to download a report of all shard costs in CSV format.

The report gives a breakdown of all your Redis billing unit costs, per subscription and database, by month. Subscriptions under the minimum subscription price are broken down into actual billing unit prices and the difference from minimum price.