Redis Certification Program Terms and Conditions

These Terms and Conditions (“Terms”) govern Your participation in the Redis Certification Program (“Program”), including Your registration for, purchase of, and participation in any Redis certification exam (“Exam”) and Your receipt of any digital credential or badge issued in connection with the Exam and Program. The Program is operated by Redis, Inc. (“Redis”, “we”, “us”, or “our”).

By registering for or purchasing an Exam, You (“Candidate” or “You”) agree to be bound by these Terms. If You do not agree to these Terms, You may not register for or participate in any Exam.

1. Program Overview

The Program currently offers the following associate-level customer certifications, each delivered via Kryterion, an AI-proctored secure exam platform:

• Redis Associate Developer Certification
• Redis Associate Software Operator Certification
• Redis Associate Cloud Operator Certification

Additional certifications, including partner certifications and advanced-level certifications, may be offered from time to time.

Redis reserves the right to change the platform(s) through which Exams are delivered or digital credentials are issued at any time, without prior notice to Candidates. In the event of any such change, Redis will use commercially reasonable efforts to maintain the continuity of Candidates' certification status and credential accessibility.

2. Eligibility and Registration

The Program is open to all individuals, including Redis customers, community members, partners, and employees.

To register for an exam, You must (a) be at least eighteen (18) years of age; (b) have a valid account on the Kryterion platform and provide accurate, current and complete registration information. You represent and warrant that all information You provide in connection with Your registration is true, accurate, current, and complete.

You are responsible for maintaining the confidentiality of Your account credentials and for all activity that occurs under Your account. A Candidate may not permit any other person to use their account or to take an Exam on their behalf.

3. Payment and Refunds

Exams must be purchased through the Kryterion platform or such other channel as Redis may designate. Once payment is confirmed, You will receive access to schedule Your Exam. All payments are processed by Kryterion on behalf of Redis. Pricing is subject to change at Redis’ discretion; however, any price change will not affect purchases already made.

Redis may, from time to time, offer promotional discount codes, vouchers, or complimentary exam access ("Vouchers"). Vouchers are subject to the specific terms and conditions accompanying their issuance, including any expiry dates and usage restrictions. Vouchers have no cash value and may not be transferred, resold, or applied retroactively to prior purchases. Only one Voucher or promotional code may be applied per transaction unless otherwise stated.

Refund requests must be submitted within seven (7) days of the date of purchase and before the Exam has been scheduled on the Kryterion platform. No refunds will be issued once the Exam has been scheduled or an exam attempt has been initiated, regardless of whether the attempt was completed. To request a refund, contact Redis at university@redis.com.

4. Scheduling, Rescheduling, and Cancellation

Following purchase, You must schedule Your Exam through the Kryterion platform. Exams are available on a rolling basis, subject to platform availability.

You may reschedule or cancel Your Exam at no charge provided the request is made at least twenty-four (24) hours before Your scheduled Exam time. Rescheduling requests made less than twenty-four (24) hours before the scheduled Exam time may not be accommodated and will result in forfeiture of that exam attempt.

Failure to appear for a scheduled Exam without prior rescheduling will be treated as a failed attempt and will result in forfeiture of that exam attempt. You understand that we may charge additional fees for later cancellations, missed appointments, or rescheduled Exams.

If You have a disability or require special accommodation, we offer extended time versions of all of our exams upon request. Once You schedule Your exam, please request an extended time by sending Your request to univeristy@redis.com. We require 72 hrs of advanced notice for extended time requests or any other special accommodations so we can make sure the proper arrangements are made.

In the event of any conflict between these Terms and Kryterion's platform policies with respect to scheduling, these Terms shall govern to the extent practicable.

5. Exam Attempts and Retake Policy

Each Exam purchase includes one (1) exam attempt. If You do not pass the initial attempt, you can purchase additional exam attempts at the then current price and retake the Exam after a fourteen (14)-day waiting period. Redis may, on a case-by-case basis, issue Vouchers for an additional exam attempt.

Attempting to circumvent the retake policy through use of multiple identities, alternate email addresses, fraudulent registrations, or other means is prohibited and may result in denied or revoked certification status.

6. Exam Format and Environment

All exams are delivered online via Kryterion and are human and AI-proctored to ensure integrity. You are responsible for ensuring that Your testing environment meets the technical and environmental requirements specified by Kryterion, including but not limited to hardware, internet connectivity, browser specifications, and physical environment requirements. Failure to comply with these requirements may result in the Exam being terminated and the attempt being forfeited.

By scheduling and sitting for an Exam, You consent to the monitoring, recording, and analysis of Your testing session, which may include video, audio, screen capture, and behavioral analytics, for the purpose of maintaining exam integrity. Please review Kryterion's privacy policy (available at www.kryterion.com/privacy) for details on how Your data is collected, processed, and stored during proctoring.

If unauthorized software, remote access tools, or suspicious activity is detected, the Exam session may be suspended, terminated, or invalidated.

7. Candidate Conduct

By registering for an Exam, You agree to:

1. Complete the Exam independently and without assistance from any other person or unauthorized resource;
2. Refrain from reproducing, distributing, disclosing, or sharing any Exam content, questions, or answers in any form, whether during or after the Exam;
3. Comply with all instructions provided by Kryterion and Redis before, during, and after the Exam;
4. Not use unauthorized materials, tools, software, or devices during the Exam; and
5. Not attempt to circumvent, disable, or interfere with the proctoring or security systems in place.

8. Certification Award and Validity

Upon achieving a passing score on the applicable Exam, You will receive:

1. A Certificate of Completion (“Certificate”); and
2. A digital badge (“Badge”) issued through Accredible, which You may share on professional networks, social media, and other platforms.

Each certification is valid for two (2) years from the date it is earned, unless otherwise specified by Redis. Upon expiration, Your certification status will be marked as expired and You will no longer be entitled to represent Yourself as currently certified by Redis.

To maintain an active certification, You may be required to successfully complete applicable recertification requirements prior to the expiration of Your certification. Details of any recertification requirements will be communicated by Redis in advance of expiration. Redis reserves the right to modify recertification requirements at any time upon reasonable notice.

9. Use of Credentials and Badge

Upon achieving a passing score and subject to these Terms, Redis grants You a personal, nonexclusive, nontransferable, revocable license to: (a) state that You hold the applicable Redis certification; and (b) display, share, and reference Your Redis certification credential and Badge for personal and professional purposes, provided that such use is truthful and accurately represents the specific certification earned and its current validity period. This license is conditioned on Your continued compliance with these Terms and may be revoked by Redis at any time in accordance with these Terms.

You agree not to:

1. alter, modify, or reproduce any Badge or Certificate in a manner not authorized by Redis;
2. display, represent, or imply that You hold a Redis certification that You have not earned, or that Your certification is active when it has expired or been revoked; or
3. use the Redis name, trademarks, logos, or service marks (“Redis Marks”) in a way that implies employment by, partnership with, or endorsement by Redis, unless such relationship independently exists.

You acknowledge that a certification is not a warranty, endorsement, recommendation, or guarantee by Redis of a candidate’s skills, competence, or suitability for any particular role or project.

Redis reserves the right to revoke, invalidate, suspend, expire or remove any Certificate or Badge in the event of misconduct, fraud, or breach of these Terms.

10. Exam Content and Confidentiality

All Exam content, including questions, answers, scenarios, and related materials, is the proprietary and confidential information of Redis (“Confidential Information”). You agree not to disclose, reproduce, transmit, or share any Exam content during or after the Exam, whether in whole or in part, through any medium, including online forums, study groups, or social media. A breach of this obligation constitutes a serious violation of these Terms and may result in immediate revocation of any credentials earned, a permanent ban from the Program, and legal action where appropriate.

11. Intellectual Property

All Exam content, study materials, Badges, Certificates, Redis Marks, and all other intellectual property associated with the Program are the exclusive property of Redis. Nothing in these Terms grants You any ownership interest in or license to any Redis intellectual property beyond the limited right to display Your earned credentials as set forth in Section 9.

In addition to these Terms, Candidate’s use of the Kryterion and Accredible platform is subject to the applicable terms of service and privacy policies of Kryterion and Accredible respectively.

12. Misconduct, Suspension and Revocation

Redis may, in its sole discretion, disqualify a Candidate, withhold or revoke a certification, and/or suspend or permanently ban a Candidate from the Program if Redis determines that the Candidate has:

1. engaged in fraud, dishonesty, or misrepresentation in connection with the Program;
2. Disclosed, reproduced, or distributed Exam content in violation of the Terms;
3. engaged in conduct that is harmful to the integrity or reputation of the Program; or
4. violated any other material provisions of these Terms.

If You believe a misconduct determination has been made in error, You may submit a written appeal to Redis at university@redis.com within thirty (30) days of receiving notice of the determination. Redis will review Your appeal and issue a written decision within thirty (30) days of receiving Your appeal, or such longer period as Redis may reasonably require for matters involving complex investigations. The decision of Redis following the appeal process shall be final and binding.

Redis reserves the right to investigate suspected misconduct and to take appropriate action.

13. Privacy and Data Protection

Redis, Kryterion, and Accredible may collect and process Your personal data. By registering for and participating in an Exam, You expressly consent to the collection, processing, and storage of Your personal data by each of these parties as described in this section and in each party’s respective privacy policy. The personal data collected and protected in connection with the Program may include:

1. Registration and Identity Data. Your name, address, government-issued ID, email address, and phone number to verify your identity and communicate with you
2. Payment Data. Billing and payment information such as credit or debit card numbers to process Exam purchases
3. Proctoring Data. During Your Exam, video and audio recordings captured through Your webcam and microphone, screen captures and screenshots of Your desktop activity, facial imagery used for identity verification and presence detection, eye-tracking data and gaze-pattern analysis, keystroke and mouse-movement patterns, behavioral analytics used to detect irregular testing behavior, and system and browser metadata may be collected and processed to detect and maintain exam integrity.

Each party processes Your data in accordance with its own privacy policy available at:

1. Redis - https://redis.io/legal/privacy-policy/
2. Kryterion - www.kryterion.com/privacy You are strongly encouraged to review this policy before scheduling Your Exam as it contains further information about how Your data is collected, processed and stored during proctoring
3. Accredible - https://www.accredible.com/legal/privacy-policy

You must review these privacy policies carefully for information about how they handle your personal data.

Redis reserves the right to confirm your certification status, including the specific certification(s) earned and their validity dates, to your employer or affiliated organization. Redis will not share information about failed exam attempts with any third party. By participating in the Program, you consent to such disclosure of your certification status.

Depending on your jurisdiction, you may have rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to access, rectify, erase, restrict, or port your personal data, or to object to its processing. To exercise any such rights in relation to data held by Redis, please contact university@redis.com. For data held by Kryterion or Accredible, please contact these parties directly in accordance with their respective privacy policies listed above.

14. Disclaimer

THE PROGRAM AND ALL RELATED SERVICES ARE PROVIDED "AS IS". TO THE EXTENT PERMITTED BY LAW, REDIS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PROGRAM, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

15. Limitation of Liability

TO THE EXTENT NOT PROHIBITED BY LAW, REDIS’ TOTAL AND CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE PROGRAM OR THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE RELEVANT EXAM. IN NO EVENT SHALL REDIS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR PARTICIPATION IN THE PROGRAM, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITIES, EVEN IF REDIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16. Indemnification

You agree to indemnify, defend, and hold harmless Redis and its officers, directors, affiliates, employees, contractors, agents, licensors, and representatives from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to Your negligent acts or omissions, use of the certification credentials, or breach of Your obligations under these Terms.

17. Term and Termination

These Terms shall remain in effect until terminated as provided herein.

(a) Termination for Cause. Redis may immediately terminate these Terms and revoke Your certification, without prior notice, if Redis determines that You have materially breached these Terms, engaged in fraud or misconduct, or violated any applicable policy.

(b) Termination Without Cause. Redis may terminate these Terms for any reason upon thirty (30) days' prior written notice to You at the email address associated with Your account.

(c) Program Discontinuation. Redis may discontinue the Program or any individual certification at any time upon thirty (30) days' prior notice. In the event of discontinuation, certifications previously earned shall remain valid through their stated expiration date unless otherwise communicated by Redis.

Upon termination, all rights to use the certification credentials shall immediately cease. You must promptly remove all references to revoked or inactive certifications from websites, resumes, business cards, social media profiles, email signatures, marketing materials, and other materials.

Unused physical materials bearing revoked credentials must be destroyed within ten (10) days of termination.

18. General

18.1 Entire Agreement. These Terms constitute the entire agreement between You and Redis with respect to the Program and supersede all prior agreements, understandings, and communications relating to the subject matter hereof.

18.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 Modifications. Redis reserves the right, at its sole discretion and at any time, to modify, update, or discontinue the Program, any certification, exam format, pricing, passing scores, or these Terms. Redis will use reasonable efforts to provide advance notice of material changes that affect currently-enrolled Candidates; provided, however, that modifications to exam content, security measures, proctoring requirements, and passing scores may be made without prior notice. Your continued participation in the Program following any such modification constitutes Your acceptance of the updated Terms.

18.4 Assignment. Your rights and obligations under these Terms are personal to You and may not be assigned or transferred without Redis’ prior written consent. Any attempted assignment in violation of this provision shall be null and void.

18.5 Force Majeure. Redis shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond Redis's reasonable control, including but not limited to platform outages, internet disruptions, failures of third-party service providers, natural disasters, pandemics, acts of government, or other force majeure events. In the event that an Exam is disrupted by such circumstances, Redis' sole obligation shall be to provide the affected Candidate with the opportunity to reschedule the Exam at no additional cost.

18.6 Remedies. It is agreed that in the event of an actual or threatened breach of these Terms, Redis is entitled to seek injunctive relief, in addition to remedies otherwise available to Redis at law or in equity.

18.7 Governing Law. These Terms will be construed and enforced in all respects in accordance with the laws of the State of California, U.S.A., without reference to its choice of law rules. The courts located in the County of Santa Clara, California shall have exclusive jurisdiction for all purposes regarding these Terms. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY IRREVOCABLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY CLAIM OR DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE PROGRAM MUST BE RESOLVED ON AN INDIVIDUAL BASIS, AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

18.8 Notice. Redis may provide notice to Candidates by email to the address associated with the Candidate's account. Notices may be sent to Redis by sending an email to university@redis.com. Notices will be: (a) in writing; (b) in English; and (c) treated as received when the email is sent, whether the other Party has received the email or not.

18.9 Survival. Sections 8 (Exam Content and Confidentiality), 9 (Use of Credentials and Badge), 10 (Intellectual Property), 12 (Misconduct, Suspension and Revocation), 13 (Privacy and Data Protection), 14 (Disclaimer), 15 (Limitation of Liability), 16 (Indemnification), and 18 (General) shall survive any termination or expiration of these Terms

18.10 Waiver. No failure or delay by Redis in exercising any right, remedy, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right preclude any other or further exercise thereof. No waiver of any breach or default shall constitute a waiver of any subsequent breach or default.

18.11 No Partnership or Agency. Nothing in these Terms shall be construed to create any partnership, agency, joint venture, or employment relationship between You and Redis. You have no authority to bind Redis or to make any representations on Redis' behalf.