Our voice app for patient care gets a lot of specific treatment questions, so it has to be absolutely accurate, and that's what Agent Playbooks does. I was worried about LLM costs for high usage, but with Agent Playbooks, we're getting a 70% cache hit rate, which saves 70% of our LLM spend. On top of that, it’s 4X faster, which makes a huge difference for real-time patient interactions.

