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Redis support plans
Redis Support coverage for monthly on-demand Redis Cloud customers
Redis Support coverage for Annual Redis Cloud customers for use with applications NOT in production yet.
Redis Support coverage for annual Redis Cloud or Software customers
Redis Support coverage for annual Redis Cloud or Software customers
Support levels
Basic
Developer
Business
Enterprise
New Software Releases
Support Portal Access
Phone Support
Root-Cause Analysis
Technical Support Availability
Business Hours
Business Hours
24x7
24x7
Ticket Escalation Access
TAM Coverage
1 Location 8x5 Working Hours
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