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Redis University

Announcements#

Redis University launched on a new platform on September 18, 2024.

Please note that certificates of completions were transferred with your email address to the new platform for the last 2 years with the exception of Redis Security, Running Redis at Scale, and the Redis Developer Certificate.

Each of these courses were deprecated due to out of date material. There are no current plans to reinstate them.

Additionally, RU101, Introduction to Redis Data Structures was replaced by Get Started with Redis. Certificates of completion reflect this change.

If you have trouble creating an account, logging in, or finding your certificates, please see the common issues list below with troubleshooting steps.

Support#

For technical assistance or content questions, please email university@redis.com.

You may also reach out on the discord server for content-specific support.

Feedback#

Fill out this survey to share general feedback on the site or a course, report a bug, or request new courseware or learning experience.

Common issues & troubleshooting steps#

Question: I am getting stuck on the ‘Now logging into Redis University’ screen.

Answer: We are investigating this issue. Seems to happen periodically but with unknown cause at this time. Please follow the steps below to troubleshoot.

1.Clear your cache and close the browser. Reopen and try logging in to Redis University.
2.If that does not work, please email university@redis.com so we may document.
3.Optional: To help further in our research, share the HAR file from your browser.

Here are the steps to share the HAR file:

1.Open Chrome and navigate to university.redis.com and select log in.
2.Right-click on your screen and choose “inspect”.
3.Select the “network” tab.
4.Check the “preserve log” and “disable cache” checkboxes.
5.You will want to ensure that your network tab is recording by looking for the red record button.
6.If it is gray or black, click it to begin recording. If you have any activity that is already loaded in your network tab, you can clear it by clicking clear.
7.Perform the action, or reload the page, that is causing the issue with the network tab open and recording.
8.Once you have completed the action and the network tab has loaded all the content, right click within the inspector tool, and select “save as har with content”.
9.Save the file to the desired location on your computer and then attach it to email to university@redis.com.

Question: I am not receiving the ‘Forgot Password’ email when trying to resent my password.

Answer: Ensure email did not go to your spam. If not in spam, email university@redis.com.

Certificates#

Question: I can’t find my certificates I obtained in the previous Redis University platform, where are they?

1.Create a new Redis University account with the same email used for the previous Redis University.

Note: Upon activating your account, you will be redirected to Redis Cloud. Navigate back to Redis University to log in.

2. Login to Redis University and navigate to your profile. All migrated certificates are there.

Please note:

•We did not transfer certificates older than 2 years
•We did not transfer certificates for Redis Developer, Redis Security, or Running Redis at Scale. These courses have been deprecated.
•Sometimes completions were not marked in the old system due to system errors. If you believe this to be the case, see next step.
•If a certificate is not reflected in Redis University, please email university@redis.com and share your username (email address used to log in to Redis University) and the courses and completion dates of each. We will then check our records and, if confirmed, will schedule an update to your profile.

3. If a certificate is not reflected in Redis University, please email university@redis.com and share your username (email address used to log in to Redis University) and the courses and completion dates of each. We will then check our records and, if confirmed, will schedule an update to your profile.

Courses & learning paths#

Question: What content has changed from the previous Redis University to the current Redis University?

Answer:

•Redis Data Structures, RU101 was replaced by Get Started with Redis
•Redis Developer Certification, Redis Security, and Running Redis at Scale were deprecated. Dates to update them are TBD.
•Introduced new courses: Get Started with Redis Cloud, Get Started with Redis Software, Operate Redis Cloud, and Get Started with Redis
•Completing content is no longer required but passing all exams/quizzes at 80% or higher is required to receive a certificate of completion

Question: Are you still offering the Redis Developer Certification?

Answer: No, the Redis Developer Certification was deprecated in June 2024. There is no planned date for an updated certification.

Last updated on Oct 7, 2024

PreviousRedis Security

Question: I am getting stuck on the ‘Now logging into Redis University’ screen.

Answer: We are investigating this issue. Seems to happen periodically but with unknown cause at this time. Please follow the steps below to troubleshoot.

1.Clear your cache and close the browser. Reopen and try logging in to Redis University.
2.If that does not work, please email university@redis.com so we may document.
3.Optional: To help further in our research, share the HAR file from your browser.

Here are the steps to share the HAR file:

1.Open Chrome and navigate to university.redis.com and select log in.
2.Right-click on your screen and choose “inspect”.
3.Select the “network” tab.
4.Check the “preserve log” and “disable cache” checkboxes.
5.You will want to ensure that your network tab is recording by looking for the red record button.
6.If it is gray or black, click it to begin recording. If you have any activity that is already loaded in your network tab, you can clear it by clicking clear.
7.Perform the action, or reload the page, that is causing the issue with the network tab open and recording.
8.Once you have completed the action and the network tab has loaded all the content, right click within the inspector tool, and select “save as har with content”.
9.Save the file to the desired location on your computer and then attach it to email to university@redis.com.

Question: I am not receiving the ‘Forgot Password’ email when trying to resent my password.

Answer: Ensure email did not go to your spam. If not in spam, email university@redis.com.

Question: I can’t find my certificates I obtained in the previous Redis University platform, where are they?

1.Create a new Redis University account with the same email used for the previous Redis University.

Note: Upon activating your account, you will be redirected to Redis Cloud. Navigate back to Redis University to log in.

2. Login to Redis University and navigate to your profile. All migrated certificates are there.

Please note:

•We did not transfer certificates older than 2 years
•We did not transfer certificates for Redis Developer, Redis Security, or Running Redis at Scale. These courses have been deprecated.
•Sometimes completions were not marked in the old system due to system errors. If you believe this to be the case, see next step.
•If a certificate is not reflected in Redis University, please email university@redis.com and share your username (email address used to log in to Redis University) and the courses and completion dates of each. We will then check our records and, if confirmed, will schedule an update to your profile.

Learn

Redis University

Announcements#

Support#

Feedback#

Common issues & troubleshooting steps#

Login issues#

Question: I am getting stuck on the ‘Now logging into Redis University’ screen.

Question: I am not receiving the ‘Forgot Password’ email when trying to resent my password.

Certificates#

Question: I can’t find my certificates I obtained in the previous Redis University platform, where are they?

Courses & learning paths#

Question: What content has changed from the previous Redis University to the current Redis University?

Question: Are you still offering the Redis Developer Certification?

On this page

Question: I am getting stuck on the ‘Now logging into Redis University’ screen.

Question: I am not receiving the ‘Forgot Password’ email when trying to resent my password.

Question: I can’t find my certificates I obtained in the previous Redis University platform, where are they?

Question: What content has changed from the previous Redis University to the current Redis University?

Question: Are you still offering the Redis Developer Certification?